Integrate multiple transaction input points seamlessly into one secure payment solution.
- National writer of personal insurance, specializing in car insurance, home insurance, umbrella coverage, and more.
- Award-winning customer service
- World class call center, customer service and claims resolution
Our client came to us seeking a comprehensive, secure payment solution for all their transaction input points, including online, Interactive Voice Response (IVR), bill pay and custom applications. The system and services would be used to implement PCI compliant credit card and Automated Clearing House (ACH)/e-check payments.
During the discovery process, TrustCommerce listened to the company’s specific needs and desired solutions, skillfully getting to the heart of what they were seeking, while streamlining the project and providing a cost-effective solution.
- Sought ACH and credit card processing
- IVR integration
- Needed to reduce PCI scope
- TC Link® API
- ACH/electronic check
- Custom Fields
- Query API
Switched their entire system, live, all at once, on their desired date.
For flexibility and convenience, the TC Link® API and Query API were selected to integrate the needed multiple transaction input points. Our client took advantage of TrustCommerce custom field options to collect additional information to assist them with reconciliation and reporting and for enhanced search capabilities. While the TC Link API is used to process the transaction data real time, our client also leveraged the Query API to pull back settled transaction results to close the payment loop in their existing system. During the nightly query, custom field data provides the needed matching data to update the client’s customer invoice system automatically.
Currently, this client is working with our existing IVR integration partner to build a customer facing IVR solution that meets the client’s need. Since the IVR solution is already integrated to TrustCommerce via the TC Link API, it saved our client considerable implementation time.
The Query API provides real time results of our payment information. It updates our custom fields so our customer invoice system is automatically updated. This is an incredible efficiency for us that no other provider offered.
TrustCommerce’s dedicated Solutions Consultant, Implementation and Product Managers worked alongside the customer’s development team to provide guidance, identify issues, and lead the customer to a successful integration. The end result was that our insurance client was fully implemented, processing 100% of all production transactions in a short amount of time and successfully met their desired production conversion date.