The insurance industry faces tremendous challenges when it comes to protecting customer data. Due to the nature of the business, a vast amount of sensitive information is collected about each customer. New stringent regulations demand that the data is kept secure, with steep penalties for non-compliance. Meanwhile, large databases of sensitive data are enticing targets for increasingly savvy hackers who can use that information for identity theft, fraudulent payments, and more. The consequences of a security breach are numerous and often devastating: lost customers, damaged brand and reputation, government fines, the cost of revising the information technology infrastructure, and a public relations crisis. How do you run a successful, PCI compliant insurance company without becoming a data security expert as well?
If you know a thing or two about TrustCommerce, you know that we live and breathe security. You also know that we are flexible. Accepting payments in a variety of ways, is critical to most merchants. Take for example your typical hospital system. They collect co-payments at the terminal prior to a doctor’s visit, allow patients to pay their bill at a kiosk in the lobby, accept payments via web-based patient portal, utilize Interactive Voice Recognition (IVR), and much more. It is common for Non-Profit organizations to accept one-time and recurring donations online and also collect donations at events and activities. TrustCommerce payment solutions make it easy to capture payments wherever your customers are utilizing the most convenient and effective method. To that end, we’ve added a new method to accept payments—via your mobile device. We are happy to introduce you to PayWithIt, the TrustCommerce secure mobile payment acceptance solution.
IRVINE, California, February 28, 2012 — TrustCommerce, provider of secure payment and risk management solutions, has launched PayWithItTM, a comprehensive mobile payment acceptance solution for merchants who would like to accept credit cards, signature debit cards, and ACH in the field. Available through popular mobile devices, merchants can securely and wirelessly capture payments manually or via encrypted card swipe using PayWithIt.
PayWithIt is ideal for environments where flexibility is key. Fundraisers, insurance agents, hospital ERs, transit authorities, distribution centers, trade shows, and countless others benefit from the convenience of adding mobile payment acceptance to their comprehensive payment system. Included with a TrustCommerce payment gateway account, PayWithIt allows merchants to leverage the full spectrum of TrustCommerce payment acceptance and reporting products at no additional cost.
TrustCommerce and E-Commerce Developers are a perfect match. We speak the same language, can finish each other’s sentences, and are just a phone call away. Our relationship is effortless because:
TrustCommerce payment solutions are developer friendly! Our solutions are designed for easy set up and flexibility—integrating into any solution. We accomplish this using open-source technology and our 19+ APIs. Once integrated with the TrustCommerce payment system, you can implement the solution to any number of merchants.
Zappos, online shoe and clothing retailer, is the latest merchant to succumb to a data breach. More than 24 million customer accounts were compromised, which may have included customer names, e-mail addresses, addresses, phone numbers, the last four digits of credit card numbers and “cryptically scrambled” passwords. Zappos encrypts payment card data and said no credit or debit card information was accessed.
The recent Zappos breach has us all thinking about trust. We start to think about all the online sites in which we’ve placed our trust—accounts we’ve opened, where we’ve shopped and social networking sites where we disclose our lives, to name just a few. Many of us can’t remember them all; let alone the email or password we used. As we go about our daily lives, we repeatedly take leaps of faith. For convenience and opportunity, trust seems to be the only choice. However, there are some practical ways you can protect yourself.
Wouldn’t it be nice if payment processing came with a textbook for beginners? Unfortunately, many times merchants are on their own to master key terms and skillfully implement best practices that help manage costs. One of the biggest challenges can be understanding the interchanges rates set by the card networks and other fees incurred in order to accept credit card and other payments.
With patients bearing more of the responsibility for healthcare payments, healthcare organizations are looking for ways to make it easier for patients to pay, thereby improving collections and decreasing the time and resources it takes to collect payments.
Healthcare payments landscape
More than $2.7 trillion of healthcare payments are made in the U.S. annually, which represents one sixth of the U.S. gross domestic product (GDP). Direct patient-to-provider payments represent $326 billion.1 According to a McKinsey & Co. report, about 35 percent of a provider’s total revenue will come from patients.
As 2012 approaches, and companies continue to pursue compliance with the PCI DSS, the threat of data theft still looms large for merchants. On December 12, 2011, CNN, and other news organizations, ran a story announcing that US authorities arrested four Romanian Nationals in connection with a data theft scheme that had been active since 2008. The four individuals would hack into Point of Sale (POS) systems and install Trojans and key-stroke loggers to capture payment card data. This data was then used to make fraudulent purchases, primarily in Europe. 150 Subway restaurants, as well as over 50 other retailers, were victimized and an estimated 80,000 cards were compromised.
As consumers, it is easy to get caught up in the excitement of the holiday season and drop our guard when it comes to safe shopping. The increasing balances on credit cards often result in people not checking their statements until after the holiday season. In a rush to make purchases, caution may take a back seat to convenience and the prevalence of goodwill may convince some shoppers that criminals wouldn’t take advantage of the holiday season. Unfortunately, the holiday season is when criminals are often most active.
Life was simpler way back when. Some of you may remember when televisions only had three channels. A pencil or typewriter was your primary means of written communication. When you made a purchase or paid a bill, you mailed a check or paid cash at the register. Choices were limited, but simplicity appeared to make everything a little more manageable.
Innovations have lead to more choices and greater convenience—especially in our payments world. Think of all the ways consumers pay today: cash, check, credit cards, ACH/e-check, debit cards, gift cards, etc. Merchants also have a multitude of ways to accept payments: POS, online, automated recurring billing, SMS, mail order/telephone order, kiosks, integrated voice recognition (IVR), mobile devices—you name it.