With over 25 years of experience safeguarding payments in healthcare and other complex industries, TrustCommerce is the right choice when payment flexibility and security is the top priority.
Hear from our clients how TrustCommerce simplifies patient payments and delivers the highly secure and convenient payment experience that builds patient loyalty.
“Prior to partnering with TrustCommerce, we utilized multiple vendors and struggled with daily balancing and reconciliation. Since the transition, we have noticed a significant increase in staff satisfaction and a reduction in clerical posting errors. The TrustCommerce team is always there to answer any questions and assist where needed.”
“Implementing TrustCommerce (Sphere) as our payment integration system with Epic has significantly enhanced the efficiency of our revenue cycle operations. The real-time transaction processing feature has been a game-changer—credit card payments are now posted immediately to patient accounts upon processing at the terminal, which has reduced manual reconciliation and improved accuracy.
Additionally, the integration has allowed us to expand our payment options by enabling patients to pay online through MyChart, using TrustCommerce as the secure gateway. This has not only improved the patient experience by offering greater convenience and flexibility but has also increased our payment capture rate. TrustCommerce has proven to be a reliable and user-friendly solution that supports both operational excellence and patient satisfaction.”
“TrustCommerce has been great to work with. Their team is always quick to respond and address any questions or concerns we may have. A prime example is when our merchant services vendor makes a change to one of our merchant accounts. This results in batch processing errors. TrustCommerce alerts us immediately and assists with resolving the issue with the vendor.”
“We had a great experience onboarding TrustCommerce to partner with our processing service, to accomplish EMV compliancy. Previously our gateway and processing service vendors were not cooperatively certified for EMV compliance. Our TrustCommerce representatives were available every step of the way through contracting, and more than willing to assist and address any concerns. The onboarding included Epic system integration with phases of bulk device ordering. We worked out a benchmark of project completion and have received continual follow-up and support. We are appreciative of the partnership and collaboration.”
“Beatrice Community Hospital has partnered with TrustCommerce for the payment gateway for many years. Recently we added merchant services from TrustCommerce as well. Doing both through TrustCommerce has benefited us in many ways. The process is more efficient, fees have been reduced, better security and PCI compliance, as well as improved reporting for easier reconciliation.”
“We’ve had a great experience partnering with TrustCommerce. The platform has provided our team with secure, reliable payment solutions that have streamlined our processes and improved overall efficiency. What really stands out is the exceptional support we’ve received—your team is always responsive, knowledgeable, and ready to help when needed. We truly value the partnership and look forward to continuing to work together.”
“We have had a complete overhaul of all our credit card machines and processes and are working through our roll out plan with TrustCommerce. The entire team has been patient and have guided us through multiple questions to help ensure a streamlined and successful roll out that will make it easy for our patients and teams.”
“We were struggling with multiple processing vendors, increasing transaction rates, and duplicated fees resulting in high costs. TrustCommerce’s bundled platform helped us to simplify reconciliations, gain more transparency in our processes, while reducing our costs. The team has been extremely helpful in helping us further refine our system to maximize our savings and gain efficiencies.”
“I have had the pleasure of working with TrustCommerce since 2017 at which time we went online with our new EMR and contracted with TrustCommerce for our financials. I have only respect for this company in the way they handle us as a customer to the way they handle our transactions. They are prompt in responding to any and all inquiries, they are professional in every way, and we have had nothing but positive outcomes since we started this relationship.”
“The Baton Rouge Clinic has worked with TrustCommerce for several years, initially processing payments received online though our patient portal and their virtual terminal. We have since transitioned our clinic locations and customer service department from manual processes to using their secure integrated payment solution and have successfully processed payments on the new devices for more than a year. The account and support teams at TrustCommerce are easy to work with and quick to respond and assist.”
“Over the past two years, we have been working closely with TrustCommerce [Sphere] to expand our services with them as we continue to grow. Working with TrustCommerce has been a great experience that has helped us to have a better efficiency in collecting payments both for our staff and patients. The team at TrustCommerce is always helpful and quick to resolve any issues we may be experiencing!”
“[With TrustCommerce] It’s just been a complete overhaul of all of our credit card processes, everything is more streamlined and it’s become a lot easier and more convenient for patients.”
“The City of Tacoma, Washington/Tacoma Public Utilities has used TrustCommerce resources to process our credit card payments for many years. During that time, we have encountered many challenges associated with changes in the payment card industry and modifications within our own business processing environment. Everyone at TrustCommerce, from our Account Manager to the Customer Service and Technical Support groups, has always been diligent and responsive when working with our staff to identify and formulate well thought-out, professional solutions to any issues we identify. We unequivocally recommend TrustCommerce’s services to any entity in need of payment processing solutions.”
“Our partnership with TrustCommerce goes back a few years. Their level of service, customer support, dedication, and the value they drive for our clients has always been better than excellent.”
“When Boost Payment Solutions, LLC went searching for a Virtual Terminal application for our clients, we needed a solution that could successfully handle stored and single use purchase cards for business to business (B2B) transactions with full Level 3 capabilities. This web-based application had to connect to multiple processors and offer an API for those that needed open-source file access. We were very pleased to find TrustCommerce, with their highly responsive merchant boarding and customer support teams, they enabled us to offer all of this to our clients, along with real-time reporting and easy day-to-day management.”
