“Implementing TrustCommerce (Sphere) as our payment integration system with Epic has significantly enhanced the efficiency of our revenue cycle operations. The real-time transaction processing feature has been a game-changer—credit card payments are now posted immediately to patient accounts upon processing at the terminal, which has reduced manual reconciliation and improved accuracy.
Additionally, the integration has allowed us to expand our payment options by enabling patients to pay online through MyChart, using TrustCommerce as the secure gateway. This has not only improved the patient experience by offering greater convenience and flexibility but has also increased our payment capture rate. TrustCommerce has proven to be a reliable and user-friendly solution that supports both operational excellence and patient satisfaction.”