Explore the Advantages of a Centralized Payments Platform
Health systems rely on their electronic health records (EHR) systems such as Epic to serve as the backbone of the patient care they deliver–supporting clinical, operational and revenue cycle workflows.
Patients are seeking a better healthcare experience and their expectations are changing. Adopting new APIs and digital apps, designed to improve the patient experience, have extended workflows for patients and staff.
At the same time, patient billing needs are growing more complex, with more flexible payment methods providing more convenience to support historically high patient responsibility. The EHR continues to be the central source for the patient balance, but health systems need a central source for payments that is seamlessly integrated.
TrustCommerce’s integrations and APIs allow healthcare providers to offer modern, flexible payment options to their patients without increasing complexity to their payment infrastructure. All payments can leverage the same platform regardless of originating system, payment method, business unit, or location.
TrustCommerce is fully integrated with popular EHRs such as Epic, Allscripts and athenaHealth, allowing for limitless flexibility with payment functionality centralized across a wide range of applications, including front desk, back office, patient self-service, retail, parking, pharmacy, and more.
Key advantages of centralizing payments with Sphere include:
- Native workflows: With the TrustCommerce/EHR integration, there is no single sign-on to another portal, enabling users to remain in standard EHR and portal workflows. As a result, no additional user training is required.
- One platform, limitless flexibility: As a result of consolidation on one platform, providers can accept payments within the EHR or other complementary solutions while still maintaining a centralized view of their transaction activity.
- Stay in control of merchant relationships: Some payments applications lock in their clients to a specific vendor, causing multiple acquirer relationships. TrustCommerce’s agnostic platform keeps the client in control of who they work with for payment processing.
Additionally, TrustCommerce supports more than 40 integrations through APIs, allowing health systems to consolidate all payments, even when they occur outside of the EHR.
To learn more about how to improve patient engagement and centralize payment functionality to a single platform, contact us.