For the latest insights on delivering a more modern financial experience, be sure to check out our blog. Here you’ll find helpful news and solutions in digital payment, healthcare, security and of course, the TrustCommerce platform.
Creating patient loyalty is obviously about providing a good patient experience and keeping patients satisfied. Among the best ways providers can deliver high patient satisfaction is to minimize wait times. Not surprisingly, numerous studies have shown that patients are more likely to be satisfied if they do not have to wait long, and, similarly that […]
Healthcare data remains a prized target for cybercriminals for a variety of reasons, including its value on the black market, the explosion in health data, and the inherent vulnerabilities of healthcare IT systems. The cost of a healthcare data breach has increased 42% since 2020, according to IBM’s most recent annual report on data breaches. […]
By Ryne Natzke Staffing issues were top-of-mind for many attendees at June’s 2023 Healthcare Financial Management Association (HFMA) Conference in Nashville. Healthcare organizations of all sizes are looking for new approaches to counter the new reality of staffing shortages and rising labor costs, with many exploring automation and virtual staffing models to ease burdens on […]
There are many factors to consider when it comes to delivering the ideal payment methods and features for your customer. While often companies are tempted to embrace the latest tech, it is much wiser to tailor the payment experience you provide to the ones your customers prefer — an aspect often influenced by generational preferences. […]
Medical debt has grown so widespread in America that it has become a defining feature of our nation’s healthcare system. More than 100 million Americans, or about 41% of the population, are facing medical debts they cannot pay, according to an analysis by Kaiser Health News. A quarter of those with debt owe more than […]
By Heather Randall, PhD, CCEP Organizations rely on the ability to take online payments. However, online fraudulent activity and payment scams have been on the rise, causing significant hardship to businesses. According to Juniper Research, merchant losses to online payment fraud will exceed $206 billion cumulatively between 2021 and 2025. That means that companies relying on […]
As an Independent Software Vendor (ISV) or Software as a Service (SaaS) company in the healthcare space, you are familiar with the healthcare SaaS trends. You’ve seen the evolution over the years from sluggish paper billing to lightning-fast digital solutions. As technology-based solutions are embraced on a global scale, the expectations of both patients and […]
Electronic health records (EHR) systems form the foundation of clinical care delivered by healthcare providers and hold a wealth of valuable information, including patient history, test results, illnesses, hospitalizations, and medications. Because they serve such a vital function, proper EHR integration with patient payment systems like TrustCommerce is essential for giving patients a convenient, safe, […]
3 Questions with John Welch, Chief Product Officer We recently sat down with John Welch, Chief Product Officer of TrustCommerce, a Sphere company, to learn about the role of payments for independent software vendors (or ISVs). In this Q&A, he touches on key factors for ISVs to consider as they review their payments strategy for […]