In today’s digital-first healthcare environment, patients expect seamless, secure, and flexible payment experiences—just like those offered in retail.
Enter Cloud Payments by TrustCommerce—a cloud-based, next-generation payment platform. Cloud Payments streamlines deployment and reduces IT burden by eliminating the need for locally installed software. With full support for validated point-to-point encryption (vP2PE), it enhances transaction security from the moment of card interaction. In addition, it’s certified across all major platforms—Fiserv, Global Payments/TSYS, Chase Paymentech, Elavon, and Worldpay—and has already made waves in the industry, winning a prestigious MedTech Breakthrough Award.
In the sections that follow, we’ll take a closer look at Cloud Payments, its integration into real-world healthcare workflows, and the key features that make it a preferred solution for providers.
Cloud Payments offers a range of helpful features designed to make payment processing easier, faster, and more secure for healthcare providers and their patients alike. Here are some highlights:
Key Features of Cloud Payments
- Fast and simple implementation: Cloud Payments is designed with healthcare IT teams in mind. Its cloud-based architecture allows for rapid setup and streamlined support, reducing friction often associated with legacy solutions.
- Modern, Android-Based Devices: Cloud Payments harnesses the power and flexibility of Android-based PAX terminals, delivering an ideal solution for a wide range of in-person payment scenarios.
- Flexible and Secure Payment Options:
- EMV chip cards
- NFC Contactless payments (including Apple Pay and Google Pay)
- Magstripe
- Manual key entry
Cloud Payments supports validated Point-to-Point Encryption (P2PE), securing sensitive payment data from the moment it’s entered on the device. For added protection and flexibility, it also integrates seamlessly with TC Citadel, TrustCommerce’s advanced tokenization platform. This allows healthcare organizations to securely store card information for future use—enabling features like one-click payments or automated recurring billing.
With full token lifecycle management, organizations can not only store tokens, but also update, unstore, and manage them as needed, helping to maintain accuracy, reduce risk, while improving collection rates.
Seamless EHR Integration
Fully integrated with leading EHR systems like Epic and Practice Fusion (a Veradigm Network Solution), Cloud Payments posts transaction results into EHRs in real time. This integration reduces manual reconciliation, enhances operational efficiency, and improves the patient financial experience.
Enhanced Manual Entry Options
For cases where card-present transactions are not possible, Cloud Payments offers robust manual key entry functionality with two intuitive workflows:
- Manual Entry Initiated – Start a transaction directly by manually entering card information without requiring a physical card.
- Switch to Manual Entry – Easily toggle from swipe/tap/insert to manual mode mid-transaction for added flexibility.
Cloud Payments also supports ZIP code collection during manual entry. This can help lower interchange fees, providing additional cost-saving benefits. Merchants can configure ZIP entry to be:
- Prompted (optional)
- Prompted and Required (mandatory)
The ZIP is securely submitted with the payment data to optimize processing outcomes.
Real-World Applications – Kiosk Integration
When Methodist Hospitals implemented Cloud Payments as part of their self-service kiosk initiative, they dramatically reduced registration wait times and enhanced patient satisfaction.
Read the full story: Methodist Hospitals Self-Service Kiosk Success
Cloud Payments played a key role in enabling flexible, efficient, and secure patient payments—all while integrating smoothly into their existing systems.
To summarize, Cloud Payments brings together the essential features healthcare organizations need to modernize their payment systems while enhancing security, efficiency, and the overall patient experience:
- Cloud-native architecture simplifies deployment and maintenance.
- Industry-certified vP2PE protects patient data at every touchpoint.
- Broad payment method acceptance meets modern patient expectations.
- Seamless EHR integration streamlines administrative tasks.
- Advanced manual entry and ZIP code features provide added security and savings.
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