Johnathan Welch, Chief Product Officer at TrustCommerce, explores how cross-team alignment can close gaps in the patient payment journey in the article, “Closing the Gaps in the Patient Payment Experience,” published in Physicians Practice. In this article, Welch explains that while healthcare organizations have invested heavily in digital payment tools such as portals, digital wallets, […]
John Welch, Chief Product Officer at TrustCommerce, examines why the patient payment experience has become the new “front door” of healthcare in the article, “The Front Door of Healthcare Isn’t What You Think: How the Patient Payment Experience Defines Loyalty.” In this article, Welch explains how fragmented payment processes create frustration for patients, often starting […]
TrustCommerce Chief Revenue Officer, Ryne Natzke, shares his perspective with Physicians Practice in the article, “Moving to Integrated Payments: A Roadmap for Health Leaders.” In this article, Ryne outlines why health systems are struggling to collect patient payments and how modern, integrated payment technology can help close critical gaps in efficiency, security, and patient satisfaction. […]
TrustCommerce Chief Revenue Officer Ryne Natzke shares insights with Healthcare Business Today in the article, “Meeting Treasury’s Strategic Priorities with Smarter Patient Payment Technology.” In this article, Ryne explores how modern patient payment technology is helping healthcare treasury teams improve cash flow predictability, reduce patient payment write-offs, and strengthen overall financial performance. As patient responsibility rises, […]
TrustCommerce Chief Compliance Officer Heather Randall, PhD, shares insights with Health IT Answers in the article, “Five Ways to Tackle Third-Party Cybersecurity Risk.” In today’s interconnected healthcare ecosystem, every vendor partnership, from billing platforms to claims processors, introduces potential cybersecurity risk. Sensitive patient data moves across systems daily, and true protection requires more than a […]
In a featured article with Medical Economics, “Older Adults Are Embracing Digital Payments – Health Care Should Too,” Johnathan Welch, Chief Product Officer at TrustCommerce, highlights new research showing that seniors are increasingly using digital payment tools for medical expenses. He explains why healthcare organizations should rethink outdated assumptions, improve communication, and expand digital options […]
By Heather Randall, PhD, Chief Compliance Officer at TrustCommerce, a Sphere Company Too often, data breaches occur because of simple, unintentional actions by employees. That’s why implementing cybersecurity best practices is essential for reducing risk and preventing breaches in 2025, when the threat landscape is more sophisticated than ever. For many of us, it is […]
In a featured article with Cybersecurity Insiders, “Healthcare Breaches Are Rising. Here’s How to Push Back,” Heather Randall, PhD, the Chief Compliance Officer at TrustCommerce, discusses the rise of data breaches in the healthcare industry. She explains why the industry is a prime target and offers insights on what organizations can do to reduce their […]
In a featured article with Physicians Practice, “Meeting patients where they are: Rethinking payment flexibility in health care,” Ryne Natzke, TrustCommerce’s Chief Revenue Officer, highlights the growing demand for flexible payment experiences in healthcare. Learn how tools like digital wallets and payment plans can help providers improve collections and patient satisfaction by meeting patients’ digital […]